Privacy Policy
Description of Users
Information Collection
When using our Site, you may voluntarily provide information about yourself. We collect this information when you contact us through our Site, register for our email subscription, or interact with us for any other purpose. We may collect the following personal information from you:
• Contact Information such as name, email address, mailing address and phone number
• Billing Information such as payment card number and billing address
• Unique Identifiers such as user name, account number and password
• Preferences Information such as product wish lists, order history, marketing preferences, and reminder and notification preferences
• Survey responses if you participate in one of our surveys • Message text, if you talk to one of our chat bots
In order to access certain features and functions, you may be required to access the services by logging in through a social networking site (e.g., Facebook) (“SNS”). By proceeding, you are allowing the Site to access your information and you are agreeing to the SNS’s Terms of Use in your use of the Site. If you are not currently registered as a user of the Site, and you click on “Sign up” or “Log in” using an SNS that we support, you will first be asked to enter your SNS credentials and then be given the option to register for the Site. In this case, we may receive information from the SNS to make it easier for you to create an account on the Site and show our relevant content from your SNS friends. Any information that we collect from your SNS account may depend on the privacy settings you have with that SNS, so please consult the SNS’s privacy and data practices. We also collect information relating to your interactions with us and our Site, including IP address, time and date of visit, browser type, referring/exit pages, operating system, and other information we collect through the use of cookies and similar technology.
Information Use
We may use your information for any lawful purpose, including the following:
- Fulfill your order
- Provide the service
- Send you an order confirmation or to verify your order
- Recommend products you may be interested in purchasing
- Send you requested product or service information
- Send product updates or warranty information
- Respond to customer service requests or inquiries
- Administer your account
- Send you a newsletter
- Send you marketing communications
- Respond to your questions and concerns
- Improve our Site and service and marketing efforts
- Conduct research and analysis
- Display content based upon your interests
- For system administration or system troubleshooting
- To comply with the law and to maintain the security of our Site
Information Sharing
We will share your personal information with third parties in the ways that are described in this Privacy Policy. We do not sell your personal information to third parties, and we do not authorize the collection of our customers’ or visitors’ personal information by any third parties for the third parties’ use.
We may provide your personal information to companies that provide services to help us with our business activities such as charging your order, shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may share the information we collect with other parties, including the following:
- With third party vendors who process data on our behalf, such as payment processors, customer service providers, shipment vendors, and email service providers;
- As part of a corporate sale, merger, or acquisition, or other transfer of all or part of our assets, including as part of a bankruptcy proceeding;
- Pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law, or to protect our rights or the rights of third parties;
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud;
or
- With your consent or as otherwise disclosed at the time of data collection or sharing.
We may share information that has been anonymized or aggregated with third parties such as advertising partners without limitation.
Third Party Websites
Our Site may contain links to third-party websites. When you click on a link to any other website or location, you will leave our Site and go to another site, and another entity may collect personal information or anonymous data from you. We do not control the privacy practices of those websites or apps, and they are not covered by this privacy notice. You should review the privacy notices of other websites or apps that you use to learn about their data practices. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.
Social Networking Sites
Some of our services may enable you to post content to SNSs. If you choose to do this, we will provide information to such SNSs in accordance with your elections. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policy of the third party provider of such SNSs. We will not be responsible or liable for: (i) the availability or accuracy of such SNSs; (ii) the content, products or services on or availability of such SNSs; or (iii) your use of any such SNSs.
Social Networking Site or Tools
Our Site may also include integrated SNSs, social media tools, or “plug-ins,” such as social networking tools offered by third parties. If you use these sites or tools to share personal information or you otherwise interact with these features on our Site, those companies may collect information about you and may use and share such information in accordance with your account settings, including by sharing such information with the general public. Your interactions with third-party companies and your use of their features are governed by the privacy notices of the companies that provide those features. We encourage you to carefully read the privacy notices of any accounts you create and use.
Cookies
Cookies are small text files of information stored by the Internet browser on your computer’s hard drive. For example, we may use cookies to collect browsing data to keep track of your preferences and profile information and to collect general usage and volume statistical information. Our cookies do not collect personal or confidential information and are not spyware. You may set your Internet web browser to refuse cookies or to remove cookies from your hard drive.
Web Beacons
Our Site contains electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns. We use a third party to gather information about how you and others use our Site. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our Site is used.
SMS/MMS Mobile Messaging Marketing Program
If you choose, you can provide your mobile 1-888-998-0192 number to receive text message alerts from us to receive product and/or event information, tips or promotions (the “SMS Program”). You agree that by providing your mobile 1-888-998-0192 number you expressly consent to receive automated marketing text messages from us to the mobile 1-888-998-0192 number provided. We will only use information you provide through the SMS Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, 1-888-998-0192 companies, and other vendors and service providers who assist us in the delivery of mobile messages. Text messages are distributed via third party mobile network providers and, therefore, we cannot control certain factors relating to message delivery. Depending on the recipient’s mobile carrier, it may not be possible to transmit the text message to the recipient successfully; nor is content available on all carriers. We do not claim or guarantee availability or performance of the SMS Program’s services, including liability for transmission delays or message failures. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY 1-888-998-0192 NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE SMS PROGRAM TO ANY THIRD PARTY. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the SMS Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in our sole discretion, we believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the SMS Program for an ulterior purpose, we may refuse you access to the SMS Program and pursue any appropriate legal remedies.
In addition, you agree to our Messaging Terms and Messaging Privacy Policy.
You can opt out from further text marketing communications by texting STOP to the SMS number used by Galaxy Treats, or its third party service provider, to contact you.
Digital Advertising & Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on behalf of us and others on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. Galaxy Treats uses Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our Site, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.
Security
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
If you have any questions about security on our Site, you can contact us at support@galaxy-treats.com.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. Galaxy Treats uses Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our Site, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.
Your Choices
Updating Your Information
You may change any of your personal information in your account by editing your profile within your account or by sending an e-mail to us at support@galaxy-treats.com.
Data Deletion Request
You can submit a data deletion request by emailing support@galaxy-treats.com with your full name and Galaxy Treats account email. Your request will be reviewed within 30 days of deletion request submission.
Changes to our Privacy Notice
Contact Information
You can contact us about this Privacy Policy by emailing us at support@galaxy-treats.com or by phone at 1-888-998-0192.